cannafam loyalty rewards Header

High Rollers Reward Program & App Overview

Download our Canna Provisions App and create an account to start earning points on every purchase! Be sure to enable push notifications to unlock special offers, deals and rewards.

NEXT STEPS:

  1. Download the Canna Provisions App: iPhone  Android
  2. Once the app is downloaded, click create password in orange to create your account and view available points and rewards.
  3. Click the orange continue button to turn on PUSH notifications.
  4. Start earning 1 point for every dollar you spend (pre-tax) every time you shop!
  5. If you have an available reward or offer in your app that you’d like to use, just let your Guide know at checkout, and they’ll apply it to your order.

*Rewards and offers cannot be combined in the same transaction. All loyalty reward offers are subject to change.* 

REWARD TIERS

 

REFER A FRIEND PROGRAM

Loyalty Reward members can earn the following rewards for referring friends: $10 Reward, 250 Bonus Points AND an Eighth of Smash Hits’ “Animal Face” for $1!

  • Refer a friend using your unique referral link located on the “Link-Up” button in bottom right of your app (see image below).
  • Your friend must sign up using your referral link & spend at least $20 (post tax pre discount).
  • The referred friend must also be a brand new Canna Provisions customer.
  • Once the friend meets the criteria, the $10 Reward, 250 Bonus Points and Eighth of Animal Face for $1 will be added to the referring customer’s app.

 

POINTS RESET

On December 31, 2024, our Loyalty Program reset. At this time, all Loyalty Points and Spend Milestone Rewards will return to zero. Full details –

*Rewards and offers cannot be combined in the same transaction. The voucher amount will be rounded down to the nearest point reward level (e.g., a member with 260 points will receive a $5 Credit Voucher). Loyalty member must have a minimum of 250 points by close of business on 12/31/24 to receive a voucher. Rewards Program resets on 1/1/2025.*

Check the Canna Provisions App regularly to keep track of your available points, special offers, and rewards!

 

How to Turn on Push Notifications:

 

Frequently Asked Questions

What Can I Redeem My Loyalty Points For?

Below is a chart of our Loyalty Point Reward Tiers. You can choose to redeem your points for a reward as soon as you reach 250 Points or save your points to reach a higher reward tier.

*Rewards and offers cannot be combined in the same transaction. All loyalty reward offers are subject to change.* 

How Do I Redeem Points for Rewards?

Rewards are redeemable exclusively in-store. When you’re ready to use an available reward, simply let your Guide know during your visit. To view your rewards, open the Canna Provisions app and tap on the “My Rewards” tab.

Do my points expire?

At the end of each calendar year, our Loyalty Program resets. On January 1st of the new year, loyalty members will receive a Canna Credit Voucher in their Canna Provisions app based on the total loyalty points remaining at the time of the reset.

  • Voucher Calculation: The voucher amount will be rounded down to the nearest reward tier. For example, a member with 260 points will receive a $5 Credit Voucher.
  • Minimum Points Requirement: Members must have at least 250 points as of December 31st to qualify for a voucher.

Voucher Validity: The voucher will appear in your app and will be valid through March 31st of the new year.

2025 Reset Reminder: For the 2025 Program Reset, vouchers will also remain valid in the app through March 31, 2025.

If you have any questions, your Guide will be happy to help!

2025 Credit Voucher Amounts

*Rewards and offers cannot be combined in the same transaction. The voucher amount will be rounded down to the nearest point reward level (e.g., a member with 260 points will receive a $5 Credit Voucher). Loyalty member must have a minimum of 250 points by close of business on 12/31/24 to receive a voucher. Rewards Program resets on 1/1/2025.

 

Can I stack my rewards?

No, you are only able to redeem one reward per visit

Is it free to join?

Yes!

I’m missing Points from a recent order

Points can take up to 24 hours to update after you make an order. If you are still missing points, let the store know. It is likely that your phone number or email on your account was not used when checking out at the store. It’s imperative that your guide makes sure your transaction is recorded with your correct email or phone number.

When do I start earning points?

You will start earning points once you confirm your signup (you will receive a confirmation link via email or text).

Cannabis

Questions? Contact us

If you need assistance with signing up or if you have additional questions, reach out!

Contact Us

ARE YOU OVER

TWENTY-ONE?

CHOOSE YOUR
LOCATION

380 Dwight Street Holyoke, MA

220 Housatonic Street Lee, MA

CHOOSE YOUR

LOCATION

Shopping Cart